When you invite Tickets to your server, we cache the guild object, channel objects and role objects.
Additionally, we may also cache any user
or
member
objects that Discord
provides Tickets with in the GUILD_CREATE payload. Upon interaction with the bot, we may also cache your
member and user objects if we do not already do so.
We store this data solely for operation of the Tickets service to prevent excessive API requests to the
Discord API.
When a Ticket is closed in a server, all message content and participants (specifically username, avatar
hash and discriminator) as retrieved and uploaded to our
ticket archive store. We use Cloudflare's R2 object storage offering to store the data, which is encrypted
by us, and additionally encrypted by Cloudflare at rest.
Backups of our database and ticket transcripts are encrypted and stored in Switzerland, via Exoscale.
When logging into our web dashboard, we also collect all guild objects for the servers you are a member
of. This is so we can verify your ownership / status in the server,
and provide a list of servers to manage.
If you have opted into using our Bloxlink integration, the IDs of users will be sent to Bloxlink when opening a ticket to retrieve their Roblox user ID. This is then sent to Roblox's own API and exchanged for the full Roblox user object. Only the user's snowflake is shared with Bloxlink. You can view Bloxlink's own Privacy Policy here.
If you have opted into using our RoVer integration, the IDs of users will be sent to RoVer when opening a ticket to retrieve their Roblox user ID. This is then sent to Roblox's own API and exchanged for the full Roblox user object. Only the user's snowflake is shared with RoVer. You can view RoVer's own Privacy Policy here.
Administrators of Discord servers using our service can install or create custom integrations. This means that upon opening a ticket, your user ID (which is not classed as PII by Discord) is sent to the operators of the service used by the integration. Custom integrations are able to define privacy policies. You should ask the administrators of servers using our service for the privacy policies of integrations they have installed.
All traffic is routed through Cloudflare, whose service we use for web performance and security. You can view Cloudflare's privacy policy here.
We use Google Analytics on some of our web pages to track how we can improve your experience using our sites. Google Analytics is a industry standard tool, used by most websites. All data is anonymised before being forwarded. We do not use this data for advertising purposes. You can view Google Analytics' terms of service and privacy policy here.
We are happy to resolve any data processing of security concerns you may have. The best way to get in contact with us is by joining our Discord support server and opening a Ticket in the #support channel.
Please join our Discord support server and open a Ticket in the #support channel. Unfortunately, we are unable to help you with these queries via external channels, as we would not be able to reliably verify your identity. We will handle your request within 30 days of it being logged.